At Hingham Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
Returning Your Purchase
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Hingham Jewelers
35 Whiting Street
Hingham, MA 02043
Return Conditions
You have 5 days to return an item once it has been purchased. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.
Receiving A Refund
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Please allow 7-10 business days for a return to be posted.
Exchanges
New purchases may be exchanged for another item of your choice within 30 days. You may elect to receive in-store credit in an equal amount to your original purchase to spend at our store, as well. Custom jewelry and personalized items are not included in our exchange policy. Any damaged products, or products returned without original packaging, are not eligible for return or exchange.
Natural diamond stud earrings are automatically enrolled in our trade-in program, allowing for exchange beyond 30 days from purchase.
Natural diamond stud earrings may be exchanged for a larger size at any time. To receive the full value towards new, larger natural diamond studs the original pair must be returned in like-new condition.
Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations And Amendments
We make an effort to process and ship your online orders within 24-48 hours; therefore, we do not accept any modifications to an online order once it has been placed. If you need to return an order for any reason, please return it to us within 5 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Hingham Jewelers
35 Whiting Street
Hingham, MA 02043
Custom And Special Order Items
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Hingham Jewelers
35 Whiting Street
Hingham, MA 02043
Hingham Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
